For residential customers, we offer a flexible contract that allows you to consistently see savings and adjust your preferences to meet your changing electricity needs. In New York, you’re guaranteed your discounted credits for 25 years after the solar farm goes live.
If you wish to cancel your community solar subscription, you can do so at no additional cost. To cancel, please reach out to our customer support team via email at email@example.com or by phone at 855-727-4636.
For customers on a live solar farm with Nexamp:
As stated in the “Early Termination” section of your contract with Nexamp, your cancelation is effective once the utility company removes your name from the subscriber list for your solar farm, and this may take up to 90 days due to local utility company rules. During the processing period, your subscription is still earning community solar credits and you may see those credits applied to a subsequent utility bill. This means you are responsible for any Nexamp invoices with production periods that occurred during this process.
It is important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your utility account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account. This explains why you would likely receive Nexamp invoices after your cancelation request date. You will not be invoiced by Nexamp for credits from solar production beyond the date listed in your cancelation confirmation email which you should have received after you've requested cancelation.
Note: If you are a National Grid customer, as described in the How does Nexamp apply credits to my utility bill article, Nexamp bills you based off what credits were applied to offset your usage that month instead of how much solar energy was generated in that month. Therefore, you have not paid for any excess credits listed on your National Grid bill since they are the accumulation of credits that were generated but not applied each month. Per regulations set by the New York State Public Service Commission, these credits are forfeited back to Nexamp after the early termination of your contract, but it does not result in a direct financial loss for you.