• How do I cancel?

    You may cancel your community solar subscription at any time with no penalty. To cancel, please reach out to our customer support team via email at support@nexamp.com or by phone at 855-727-4636. Y...

  • Why do I receive a second bill?

    The current billing system is based on the legacy structure that utilities created to apply bill credits for early adopters of rooftop solar. We understand that this is not ideal, and we are active...

  • Will my savings be the same every month?

    Monthly savings will vary based on solar production, the timing of your energy consumption, and when utilities apply bill credits. You can expect more credits in the summer, fewer in the winter, an...

  • Will I receive a bill from Nexamp?

    Yes, you will receive monthly invoices from Nexamp once your project is up and running. This invoice will reflect charges for the net metering credits allocated on your monthly utility bill. Your f...

  • Now that my community solar project is up and running, what should I expect?

    Your first solar energy credits, produced by your portion of the solar farm, will appear within the first few months of the project interconnection. Once the utility posts the first credits to your...

  • Why do I pay Nexamp?

    Community solar is designed around net metering rules. Historically, net metering meant that if your rooftop solar panels generated more electricity than what you needed, you'd get a bill credit on...

  • Will my bill be lower each month?

    You pay Nexamp for solar credits as they are produced, meaning that when production is high, you may be paying for more credits than you use in a given month. These credits roll over to offset your...

  • Do credits vary seasonally?

    Yes, the credits you receive are a direct reflection of the farm's production. Because of this, you may receive more credits in the summer months and fewer in the winter. All excess credits will ro...

  • Do I get two bills?

    You will be getting two 'electrical' bills (for now). We'll send you a monthly statement for your share of the farm, and you'll keep getting your regular electric bill (minus your earned credits). ...

  • How long does it take to cancel my community solar contract?

    You can cancel your subscription at any time, free of charge. We ask for 90 days' notice to 180 days, depending on your utility. That is the longest it could take us to process your request. To can...

  • Will my savings be the same each month?

    No. The amount you save and the amount you pay will vary based on the amount of solar energy produced each month. The timing differences between when you consume energy and when utilities apply bil...

  • Why am I getting a bill from you? Why do I have to pay my utility bill and you?

    Community solar subscribers receive two monthly bills. The utility will issue you a bill each month for their energy minus the value of the Nexamp community solar credits. Nexamp will then invoice ...