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  1. Nexamp
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General

  • My gift card isn't working, can you help?

    It’s important to note that the gift card is seen as a debit or credit card transaction by the merchant so the value of your purchase must be equal to or less than the gift card balance. If you hav...

  • I was unable to enter my promo code during the sign-up process. Can I still add this to receive my gift card?

    Yes, we would be happy to assist you in getting the promo code added to your account. If you’ve already signed your agreement, please reach out to our Customer Support team at 855-727-4636. If you’...

  • Do I get a gift card for each property I sign up?

    Our policy is one introductory gift card per subscriber, but you can secure additional gift cards when you refer your neighbors, friends, and family at share.nexamp.com/advocate. When someone you r...

  • Why is my gift card coming from Tremendous and not Nexamp?

    To deliver a seamless experience, we work with a third-party gift card partner, Tremendous, to manage our gift card program. 

  • Does my gift card expire?

    Visa gift cards, regardless of type, will expire 6 months after the date of issue. Amazon gift cards do not expire.

  • It's been more than 30 days and I haven't received my gift card, what do I do?

    We work hard to deliver all gift cards within 30 days of signing your agreement, but sometimes obstacles pop up. If you haven't received your gift card within this time, please reach out to our Cus...

  • When will I receive my gift card?

    Gift cards are delivered within 30 days of signing your agreement. Digital gift cards will be sent to the email on your account. Physical gift cards will be sent to the Billing Address on file, unl...

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