General
-
My gift card isn't working, can you help?
It’s important to note that the gift card is seen as a debit or credit card transaction by the merchant so the value of your purchase must be equal to or less than the gift card balance. If you hav...
-
I was unable to enter my promo code during the sign-up process. Can I still add this to receive my gift card?
Yes, we would be happy to assist you in getting the promo code added to your account. If you’ve already signed your agreement, please reach out to our Customer Support team at 855-727-4636. If you’...
-
Do I get a gift card for each property I sign up?
Our policy is one introductory gift card per subscriber, but you can secure additional gift cards when you refer your neighbors, friends, and family at share.nexamp.com/advocate. When someone you r...
-
Why is my gift card coming from Tremendous and not Nexamp?
To deliver a seamless experience, we work with a third-party gift card partner, Tremendous, to manage our gift card program.
-
Does my gift card expire?
Visa gift cards, regardless of type, will expire 6 months after the date of issue. Amazon gift cards do not expire.
-
It's been more than 30 days and I haven't received my gift card, what do I do?
We work hard to deliver all gift cards within 30 days of signing your agreement, but sometimes obstacles pop up. If you haven't received your gift card within this time, please reach out to our Cus...
Digital Gift Cards
-
How do I use my Amazon gift card?
Once successfully redeemed, the dollar amount on the gift card will be added to your gift card balance in your Amazon account. During your Amazon transaction, you can then opt to use funds from you...
-
How do I access my Visa e-gift card and check my current balance?
Once you've successfully redeemed your gift card, you'll receive an email that contains a link to your card page. On this page, you can access your card details, check your balance, and see a list ...
-
Why can't I make in-person purchases with my Vise e-gift card?
Digital gift cards were designed to be used for online transactions only. You can add your digital Visa gift card to Apple Pay or Google Pay for in-person transactions where these payment types are...
-
How do I use my Visa e-gift card?
Your gift card can be used to make online purchases wherever Visa is accepted, if the amount authorized for the transaction does not exceed the available balance. Other items to note: It can be pr...
-
What will my digital gift card look like?
You will receive an email from Nexamp Community Solar, informing you that Nexamp has sent you a reward. Once you click on View Reward in the email, you’ll be walked through the process step by step...
Physical Gift Cards
-
How do I access my card and check my current balance?
Once you’ve received your card, go to www.my-card.com to activate, set your PIN, register, and check your balance using the 20-digit number on the back of the card.
-
How do I use my physical Visa gift card to make a purchase?
Your gift card can be used to make purchases wherever Visa is accepted online or in person, if the amount authorized for the transaction does not exceed the available balance. Other items of note: ...
-
What will my physical Visa gift card look like?
Your gift card will arrive in a plain white envelope with this return address: PO Box 780298 #62949Wichita, KS 67278 This is being sent by our gift card partner, Tremendous, and will not be Nexamp ...