General

  • Who can I speak to with questions?

    Our mission is to make community solar as simple and easy as possible. However, if you do have questions, you are welcome to click below and select the subject most relevant to your needs.  Speak w...

  • How do I update or cancel my subscription?

    In general, you’re guaranteed your discounted credits for as long as the Community Solar program lasts in your state, (typically 15-25) years after the solar farm goes live.   If you would like to ...

  • What happens if I move?

    Should you decide to move during your Nexamp Community Solar participation, please contact the Nexamp customer support team to discuss your options. If your new residence is eligible to be enrolled...

  • How do I activate my account?

    Once your portion of the solar farm is generating energy, Nexamp will email you registration information for our portal. If you have already started to receive Nexamp invoices, you can log in by go...

  • I’m having trouble logging in.

    If you have already created an online account but have forgotten or need to change your password, please visit https://community.nexamp.com/login and select “Forgot Password”.  If you are looking...

Billing & Payments

  • How do I make a payment on my Nexamp account?

    To make a payment, please go to our online portal by clicking here. If you have not registered for the portal, you can do so by clicking here. Please use the email address to which you receive Nexa...

  • Will I receive communication about my Autopay?

    Absolutely you will! With our Autopay program you will receive 2 email communications from us. The first will be a notification sent when we generate your invoice, letting you know that your invoic...

  • How does Autopay work?

    To enroll in our Autopay program, you must first have a $0 balance with Nexamp. If you have any outstanding invoices, you must first pay those before signing up for Autopay. All our Autopay payment...

  • Why should I sign up for Autopay?

    Who needs another due date to keep track of? By enrolling in Autopay, you can be assured that your invoice will always be paid and up to date. You can set up Autopay using your ACH/Credit card info...

  • How do I sign up for Autopay?

    To make payments easier we offer a simple Autopayment process. You can login to your account by visiting https://community.nexamp.com/login. Once logged in, you can change your billing preferences....

  • Why was there no Nexamp invoice this month?

    It is possible that you have continued to receive solar credits on your utility bill, yet Nexamp has not sent you an invoice. While there could be numerous reasons why you did not receive an invoic...

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