In general, you’re guaranteed your discounted credits for as long as the Community Solar program lasts in your state, (typically 15-25) years after the solar farm goes live.
If you would like to update your billing or communication preferences, you are welcome to do so via your online account or reach out to our support team.
If you wish to cancel your community solar subscription, you can do so at no additional cost. To cancel, please reach out to our customer support team via email at firstname.lastname@example.org or by phone at 855-727-4636.
For customers on a live solar farm with Nexamp:
Your cancelation is effective once the utility company removes your name from the subscriber list for your solar farm, and this may take up to 90 days (except for Massachusetts, in which it may take up to 6 months) due to local utility company rules. During the processing period, your subscription is still earning community solar credits and you may see those credits applied to a subsequent utility bill.
It is important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your utility account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account. This explains why you would likely have received Nexamp invoices after your cancelation request date. You will not be invoiced by Nexamp for credits from solar production period beyond the period listed in your cancelation confirmation email which you should have received after you've requested cancelation.